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Terms and Conditions

Pre-exercise questionnaire and fitness assessment
All clients must undergo a pre-exercise questionnaire and fitness assessment prior to the commencement of any of the fitness programs, and satisfy the minimum medical requirements before they exercise. Should there be any areas of concern, clients will be requested to obtain a medical clearance prior to commencement of a program to ensure the safety of their health and wellbeing.

Duration of sessions
All sessions are of 60 minutes duration and this includes warm up and cool down stretches. Fees will not be refunded nor reduced if the client arrives after the agreed time thereby reducing the training session to less than the 60 minutes duration. If the trainer is late for the session then either additional time or a monetary refund must be provided to the client.

Cancellations by the client for personal training sessions
Cancellations must be made with 12 hours notice by either SMS or a call to the trainer. Failure to do so results in a forfeited session and the client will be charged for the session.

Buddy Up for Fitness Solutions
If either one of the parties cannot attend the session, the following would apply: if the cancellation occurs more than 12 hours before the session then the single hourly rate will apply for the remaining person training; if the cancellation occurs within 12 hours of the session then the full Buddy Up for Fitness rate applies. If the remaining client chooses not to go ahead because one of the participants will be unavailable, then the normal policy of cancellation within a 12 hour period or a cancellation fee applies.

Cancellations by the client for group class sessions
Cancellations must be made by either SMS or a call to the trainer as soon as possible so that they trainer can effectively plan the session. No refund will be provided for clients who do not attend their nominated group class. Clients can complete a "make-up" class in any location as long as that class is completed within the next 6 days.

Suspension of payments

  • Payments may be suspended if you are going on an extended holiday. The minimum period for suspension is two weeks and a maximum period of four weeks in one calendar year.
  • Payments may be suspended if you become injured or become ill. If this situation occurs, the client and Mind Body Motion will agree on a course of action.
  • Mind Body Motion closes over the Christmas period for approx. one week each year and clients will not be charged for this period.
  • Training will continue on a public holiday however should a session be cancelled by Mind Body Motion on a public holiday due to lack of numbers, then the client will not be charged.

Weather
Training will continue in the event of light rain or drizzle, unless the trainer deems the training location to be unsafe as a result of the weather. The trainer also has the right to determine if the conditions are too hot for training. If the session or group is cancelled due to any form of inclement weather, the session will be rescheduled to another time within the same week or skipped for that week altogether.  All funds paid for the skipped session will be held in credit and applied to a future week or refunded to the client (whichever is the clients preference).

Mandatory training requirements
All clients must bring a towel and water bottle to each session for reasons of hygiene and safety. Please ensure that you have had something to eat one to two hours before the work out, however avoid eating large meals. Wear loose comfortable, light clothing that does not restrict movement (particularly at the joints) and it is preferable to wear several layers in winter so that you can remove outer layers as you warm up. In summer it is advisable to bring sunglasses and a hat. Ensure that you are wearing the appropriate footwear and comfortable snug socks to avoid injury. If clients arrive at a session and have had no sleep, excessive alcohol or are unwell, the trainer may make the decision to cancel the session or refuse entry to the group for the health and safety of the client. If this situation does occur then the client may be liable for cancellation fees.

Payment
Payment is required in advance for all training. The preferred method of payment is via EziDEBIT direct debit which is a 4 weekly payment in advance. Client’s who choose to pay cash, cheque or via direct deposit must pay at least 6 weeks in advance for personal training sessions or 12 weeks in advance for group class sessions. Client’s who select the direct debit option, must complete all the necessary EziDEBIT forms. A $2.20 once only client set up fee is charged by EziDEBIT along with a $1.10 per transaction fee for direct debits; 2.2% of the transaction for Visa and Mastercard; and 4.4% of the transaction for Amex and Diners. EziDEBIT will debit according to the training schedule agreed to by the client and the trainer.