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Terms and Conditions

Pre-exercise questionnaire

All clients are requested to complete a pre-exercise questionnaire. Should there be any areas of concern, clients will be requested to obtain a medical clearance prior to commencement of a program to ensure the safety of their health and wellbeing.

Weather

Training will continue in the event of light rain or drizzle, unless the fitness coach deems the training location to be unsafe as a result of the weather. If the session or group is cancelled due to any form of inclement weather all funds paid for the skipped session will be credited to the client.

Mandatory training requirements

All clients must bring a towel and water bottle to each session for reasons of hygiene and safety. Please ensure that you have had something to eat one to two hours before the work out, however avoid eating large meals. Wear loose comfortable, light clothing that does not restrict movement. Ensure that you are wearing the appropriate footwear to avoid injury. All clients must also be in a fit state to train. If not, the fitness coach may make the decision to cancel the session or refuse entry to the group for the health and safety of the client. If this situation does occur then the client may be liable for cancellation fees.

Payment

Payment is required in advance for all training.

Group class clients - the only form of payment is via EziDEBIT direct debit and payments are one month in advance.

Personal training clients - the preferred method of payment is via EziDEBIT direct debit which is a 4 weekly payment in advance.

Client's who choose to pay via direct deposit must pay at least 6 weeks in advance for personal training sessions. For Direct debit EziDEBIT payments a $2.20 once only client set up fee is charged by EziDEBIT along with a $1.10 per transaction fee for bank accounts and 2.2% of the transaction for Visa and Mastercard.

Cancellations by the client for personal training sessions

Cancellations must be made with 12 hours notice by either SMS or a call to the fitness coach. Failure to do so results in a forfeited session and the client will be charged for the session.

Couples training sessions

If either one of the parties cannot attend the session, the following would apply: if the cancellation occurs more than 12 hours before the session then the single hourly rate will apply for the remaining person training; if the cancellation occurs within 12 hours of the session then the full couples rate applies. If the remaining client chooses not to go ahead because one of the participants will be unavailable, then the normal policy of cancellation within a 12 hour period or a cancellation fee applies.

Group exercise classes

  1. Group class packages are to be selected as either one session per week, two sessions per week or unlimited sessions per week. By purchasing one of these packages you are deemed to be entering a contract with Mind Body Motion Fitness Solutions® which is bound by these terms and conditions. A week is classified as Monday to Saturday.
  2. The date of the commencement of your package is termed the commencement date of the contract. A contract runs for a period of twelve months. If you wish to continue your training at the end of your contract, the package will roll over and a further twelve month contract will commence unless you advise otherwise, in writing.
  3. For the period of your contract you are entitled to five weeks unpaid classes for holiday use only and one week for Mind Body Motion Fitness Solutions® closure over the Christmas period. The five weeks holiday sessions will not be rolled over into the next contract year if they are not utilised.
  4. A holiday week is determined by the number of sessions you have elected to do at the time you apply for the holiday period.
  5. Payments are deducted on a monthly basis on the 1st of each month or the nearest business day.
  6. The monthly payment has been calculated on 46 weeks of classes, not 52 weeks, so it excludes five weeks of holiday and one week for Christmas closure throughout the contract year. At the end of the contract year, or if you decide to terminate your contract, you will be required to pay an additional lump sum if you have not taken all of your holiday sessions and used them for training instead.
  7. If you wish to take more than the allocated six weeks unpaid classes throughout your contract, you may do so however a holding fee of $5 per session will be retained, based on the package you have selected at the time. Alternatively you can makeup these sessions throughout the term of your contract.
  8. You do not need to advise which classes you will attend on a weekly basis, you may simply come along to the class. A record will be kept by Mind Body Motion Fitness Solutions® of your attendance and checked on a regular basis to ensure accuracy. If you attend more than your selected number of classes, you will either be charged for the additional classes, or you will be advised that you are exceeding your sessions so you may drop some classes to balance out the total.
  9. You are able to use your allocated number of sessions any time throughout your contract. If you do not use all of your sessions within the term of the contract, your sessions will not be carried over into the following contract year.
  10. You are responsible for keeping a track of your own sessions. Mind Body Motion Fitness Solutions® will provide you with a training calendar to assist you in tracking your sessions.
  11. If you wish to change your package to increase or decrease your number of sessions, you can do so without any notice, however it must be in writing. Your payments will be adjusted accordingly when the next monthly payment falls due. If you have outstanding sessions based on a previous package they can still be utilised as long as it falls within the contract period.
  12. If you decide to terminate your contract you must provide a minimum of 14 days notice in writing and the termination date will fall when your next monthly payment is due, after the 14 days is complete. Your final fees will be calculated according to your package rate. If you have not utilised the pro-rated holiday period during the term of your contract then you will be required to pay for the additional sessions that you have used for training. If you have outstanding unused sessions during your termination period, you must utilise those sessions before you terminate your contract, they cannot be extended beyond the termination date and will not be refunded. The notice period cannot be used as your unpaid holiday period or in place of any unused sessions.
  13. If you terminate your contract and you wish to rejoin after a period of time, you will be required to pay the Startup Package fee in order to rejoin.
  14. If you become seriously ill or injured and you will be required to be away from training for more than 30 days, your account can be suspended with no penalty to you. If you are ill or injured and the period of time is less than 30 days, your payments will continue and you will be able to use these sessions at any time throughout the contract period.

    These terms and conditions are current as of 1 October 2011.